Privacy Policy

Medstrat Values Your Privacy

About Our Privacy Policy 

Medstrat takes your Personal Information and Personal Health Information seriously. You can rest assured that our handling of this information is in accordance with all applicable state and federal requirements.

Our Privacy Policy identifies and describes the way Medstrat uses and protects the information we collect about customers and their users. All use of Medstrat’s products and services, as well as visits to our website, are subject to this Privacy Policy.

The Information We Collect

We collect different types of information based on your use of our products and services, and our business relationship with you. Examples of information we collect include:

  • Contact information that allows us to communicate with you, such as your name, address, telephone number and email address
  • Billing information related to your financial relationship with us, including your payment data, credit card number and security codes
  • Technical information related to your use of our products, including server health metrics and log-in requirements
  • Protected Health Information (PHI) in DICOM files if you use our off-site image archive service

How We Use Your Information

We use the information we collect in a variety of ways, including to:

  • Provide you with the best possible customer experience.
  • Provide the services you purchase and to respond to your questions.
  • Communicate with you regarding service updates, billing and changes to our policies.
  • Address server integrity issues.
  • Perform backup and retention tasks.
  • Comply with federal regulations.
  • Investigate, prevent or take action regarding illegal activities or violations of our Terms of Service.

Our Information Sharing Policy

We share your Personal Information only with non-Medstrat companies that perform services on our behalf and only as necessary for them to provide those services to you. We require those non-Medstrat companies to protect any Personal Information they may receive in a manner consistent with this policy. We do not provide Personal Information to non-Medstrat companies for the marketing of their own products and services.

We may provide Personal Information to non-Medstrat companies or other third parties for purposes such as complying with court orders and other legal processes, or enforcing our agreements and property rights. We may share anonymized information in various formats with trusted non-Medstrat entities for purposes such as handling the resolution of an issue that may exist in a third-party library.

Safeguarding Your Information

We do not sell your Personal Information to anyone for any purpose. We maintain information about you in our business records while you are a customer and until it is no longer needed for business, tax or legal purposes. We have implemented encryption and other appropriate security controls to protect your Personal Information and Patient Health Information (PHI) when stored or transmitted by Medstrat (see our Security Policy for more information). We require non-Medstrat companies acting on our behalf to protect any Personal Information they may receive in a manner consistent with this Policy.

Customer Privacy Controls

You may review and correct your Personal Information that we collected. Simply call us toll-free at 800-882-4224 and we will provide access to the information we collected about you. If you have further questions, please do not hesitate to contact us.